Privacy Policy

Information we receive

FieldFire receives information customers provide during launch-access requests, setup checks, support requests, account use, and purchases. This can include contact details, order and shipping information, venue configuration, device identifiers, and technical diagnostics. Do not submit player or child information through marketing, launch-access, or setup-check forms.

How information is used

Information is used to provide the storefront and FieldFire services, process orders, support devices, prevent abuse, improve reliability, send requested or consented communications, and meet legal obligations.

Service providers

Shopify processes storefront commerce and checkout. Cloudflare provides network, security, and application services. Google Analytics measures consented website activity and the handoff to Shopify, while the Shopify Google & YouTube channel provides checkout and purchase measurement. Payment, shipping, email, analytics, and support providers process information only for their applicable functions and under their own terms.

Marketing and consent

Marketing email is sent only where consent or another lawful basis applies. Every marketing message provides an unsubscribe path. Essential order, security, and service communications may still be sent.

Retention and security

FieldFire retains information only as reasonably needed for the service, support, accounting, security, warranty, and legal purposes. Reasonable technical and organizational safeguards are used, but no network or storage system can guarantee absolute security.

Your choices

You can allow or decline optional website analytics from the on-site privacy notice. FieldFire uses Google Consent Mode so analytics and advertising storage remain denied until permission is given. Contact FieldFire to request access, correction, deletion, or another privacy right applicable in your location. Identity or order verification may be required before a request is completed.

Questions: support@field-fire.live