Privacy policy

Privacy Policy

Last Updated: July 15, 2026

This Privacy Policy explains how FieldFire collects, uses, shares, and protects information when you visit our websites, shop through our Shopify storefront, use the FieldFire customer portal, purchase products or digital licenses, request support, or use FieldFire software and services.

1. FieldFire Contact Information

FieldFire
Email: [email protected]
Location: Illinois, USA

2. Information We Collect

We may collect information you provide directly, including name, email address, shipping address, billing information, phone number if you provide it, organization or team information, account credentials, support messages, uploaded files, roster or team details, and product or license information.

We may collect order and payment-related information through Shopify and payment providers, including order details, transaction status, billing and shipping details, tax information, fraud prevention signals, and checkout activity.

When you use FieldFire software, devices, or the customer portal, we may collect device identifiers, license and entitlement status, firmware version, activation status, check-in status, support context, network and connectivity diagnostics, display and audio configuration, logs, and usage information needed to operate, secure, and support the service.

We may collect website and analytics information such as IP address, browser type, device type, pages visited, referring pages, cookies, pixels, and similar technologies.

3. How We Use Information

We use information to process orders, deliver digital downloads, activate licenses, manage customer portal access, provide support, ship products, send transactional messages, verify entitlement status, improve products, prevent fraud, maintain security, troubleshoot devices, comply with legal obligations, and communicate about FieldFire products or services.

If you opt in to marketing communications, we may use your contact information to send updates or offers. You can unsubscribe from marketing emails using the instructions in the message.

4. Digital Licenses and Portal Entitlements

For digital license products, the downloadable FieldFire License Activation Guide is provided for convenience. The actual entitlement, license status, device association, subscription state, and access rights are managed through the FieldFire customer portal or related licensing systems.

5. How We Share Information

We share information with service providers that help us operate FieldFire, including Shopify, payment processors, shipping providers, cloud hosting providers, analytics providers, email providers, customer support tools, security and fraud prevention services, and contractors working on our behalf.

We may share information when required by law, to protect rights and safety, to enforce terms, to prevent fraud or abuse, or as part of a business transaction such as a merger, acquisition, financing, or sale of assets.

We do not sell personal information for money. Some analytics or advertising tools may be considered sharing under certain privacy laws. You may contact us to ask about available opt-out options.

6. Shopify Storefront

Our storefront is hosted by Shopify. Shopify processes customer, checkout, order, payment, and storefront information as part of providing ecommerce services. Shopify's own privacy practices may apply to its processing of data through the storefront and checkout.

7. Cookies and Analytics

We and our service providers may use cookies, pixels, and similar technologies to operate the site, remember preferences, understand traffic, improve performance, support checkout, and protect against fraud. Browser settings may allow you to block or delete cookies, but some site features may not work properly without them.

8. Youth Teams and Player Information

FieldFire is intended for use by adults, organizations, teams, leagues, facilities, and authorized operators. FieldFire is not directed to children. If team, roster, player, logo, audio, or related youth sports information is submitted, the submitting adult, team, league, school, facility, or organization is responsible for having the right permissions and complying with applicable requirements.

9. Data Retention

We keep information as long as needed to provide products and services, maintain business records, support licenses and devices, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements. Retention periods may vary by information type and legal requirement.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed.

11. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or opt-out of certain uses of personal information. To make a privacy request, contact [email protected]. We may need to verify your request before responding.

12. Third-Party Links and Services

FieldFire websites and services may link to or interact with third-party services. We are not responsible for the privacy practices, content, availability, or policies of third-party services.